Conversive, the most advanced provider of automated chat solutions on the Internet is looking for a Quality Assurance Engineer to join our team. Conversive’s unique approach to blending Automated and Live chat responses greatly improves efficiency while boosting quality and consistency, transforming the web chat channel into the preferred method of contact for our contact center and help desk clients.
We are always looking for talented professionals to succeed and grow with us as we create unique, effective, efficient and economical solutions for our clients. We value innovative, creative people who are looking for a challenge and are able to adapt to rapid and continuous change. As a valued employee, you must be flexible and able to meet any challenge that comes your way.
The Software Quality Assurance Engineer will work to improve the quality of our software by testing Conversive web applications across multiple platforms which are based on Microsoft technology including the .NET framework, IIS and SQL. The applications are used by web visitors to get the information and support they need, designers to author conversational experiences and live agents to actively respond to web visitors.
Responsibilities:
Work closely with system designers, development and clients to track, report and verify issues and system changes
Drive improvements in the SQA process by staying current with industry best practices and implementing them into the organization
Develop and maintain test plans, scripts and data sets that provide comprehensive coverage of all product functionality
Execute functional, regression, performance, compatibility and security tests
Adjust and optimize test environments to meet planned release targets while maintaining the flexibility to test fielded production release issues from customers
Complete projects and tasks in a timely fashion
Regression test the software with client content sets against historical results
Analyze and troubleshoot potential defects to isolate variables and likely causes
Track problems/bugs and fixes in problem tracking system for management and reporting purposes
Contributing to the design process by suggesting, document and/or researching product features
Occasionally provide tier-1 customer support
Qualifications:
The ideal candidate will possess strong industry-standard SQA practices to ensure high levels of functional and performance quality to Conversive software products. 3+ years proven experience in software testing is required along with a Bachelors degree in Computer Science or Engineering or equivalent experience. A high energy level, the ability to set and achieve individual goals and great interpersonal and communication skills are essential. The successful individual will possess the following skills, knowledge, experience and abilities:
Proficient knowledge of testing web applications across multiple platforms
Working knowledge of Software Development Life Cycle is a must
Experience with all types of software testing including black/white box testing, performance testing, and automated testing procedures
Ability to configure test environments including experience with virtualization is preferred
Familiarity with JavaScript, HTML, AJAX, C#, SQL Server, IIS and other Microsoft based technologies is preferred
Experience with SpiraTeam or other issues tracking systems
Knowledge of natural language processing, computational linguistics or conversational scripting is preferred
Strong customer service values and high quality standards. Attention to detail is essential
Experience working directly with Developers
All around technology acumen including operations, system administration, Windows O/S, networks and TCP/IP
Must be eligible to work for any employer in the US
Benefits:
We value our employees time and efforts. Our commitment to your success is enhanced by our extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Come grow with us to delight more of our customers with the competitive advantage our products bring!
To Apply:
To respond to this opportunity, please go to: https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=56786
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